Current shipping status
Last updated: April 20, 2021.
Historic shipping congestion and supply chain demand has resulted in significant delivery delays but all pre-orders have departed the 3rd party warehouse and are either delivered or en-route to customers. All new orders are shipped from Utah, USA.
Order tracking:
This applies to pre-orders only.
Where possible we will provide status updates accessible via the track my order page. Status is not real time and is often 10-14 days old.
Individual tracking numbers are only applied after the cargo is offloaded in the destination country. It is very possible you will receive your product before we send you a tracking number.
Current status for pre-orders:
- Total estimated shipping times from the date of first shipping notice vary from 2 to 4 months. The first shipping notices were sent at the beginning of September 2021. This is an increased shipping time of 4-10 weeks more that was originally expected. This is purely the fault of port congestion and lack of workers in the supply chain.
- We do not have live tracking available while your product is at sea, when we can we will provide a tracking number for the ship.
Container status by region and number:
DESTINATION | REF | CONTAINER NUMBER |
CURRENT STATUS |
USA | 1 | TRHU6753079 | Delivered |
USA | 2 | YMMU6210070 | Delivered |
USA | 3 | TGBU4484336 | Delivered |
USA | 4 | YMMU6371500 | Delivered |
USA | 5 | EMCU9835728 | Delivered |
USA | 6 | EGHU8349373 | Delivered |
USA | 7 | TRHU5941636 | Delivered |
USA | 8 | NYKU4281923 | Delivered |
USA | 9 | TLLU5607210 | Delivered |
USA | 10 | BMOU5224387 | Delivered |
USA | 11 | DFSU7021760 | Delivered |
USA | 12 | TEMU8894473 | On Hold - CUSTOMS |
CANADA | 1 | GLDU9351579 | Delivered |
CANADA | 2 | OOCU8964848 | Delivered |
CANADA | 3 (LCL) | EISU8537803 | Delivered |
EU/UK** | 1 | KOCU4623601 | Delivered |
EU/UK** | 2 | NYKU5289512 | Delivered |
EU/UK** | 3 | HDMU6863612 | Delivered |
EU/UK** | 4 | KOCU2103283 |
Delivered |
AU/NZ | 1 | LTL* |
Delivered |
WORLDWIDE | Airmail | Delivered |
*LTL: Less Than Load. Ocean shipments that do not take up a full container. Shipments picked up by courier subject to container space availability. Tracking data per order is provided by courier on a delayed basis.
**UK orders are first shipped to the EU and received by a warehouse in Lithuania. From there it is scanned into the last mile providers system and trucked to the UK.
An overview of the shipping process and times by region:
This applies to pre-orders only.
The total delivery time from time of shipment notification to doorstep is currently dictated by shipping vessel availability and port congestion. The following are general time-frames provided by our shipping agents and are subject to change:
REGION | DELIVERY TIME | DELIVERY WINDOW |
USA | ~ 2-4 months | Between Oct 2021 & Jan 2022 |
Canada | ~ 3-4 months | Between Dec 2021 & Jan 2022 |
Australia | ~ 3-4 months | Between Dec 2021 & Jan 2022 |
EU & UK | ~ 3-4 months | Between Dec 2021 & Jan 2022 |
Airmail locations | ~ 2-3 months | Shipped by end November 2021 |
The following is a description of the shipping process with approximate times.
PHASE | DESCRIPTION | TIME FRAME |
Order shipped | Product ships from our warehouse to distribution center. This was all completed in two phases at the end of August and the end of September | ~1 week transit factory to distribution center |
Pack and Pick | Bespoke packages are built for each customer based on their order configuration. There were over 720 different combinations packed in this campaign. | ~1-4 weeks depending on backlog |
Container Load | Container loading and transit to ship | ~1-3 days |
Container In transit | Container is loaded on to ship | ~1 day-2 weeks depending on space booked. |
Container Sailing times | Ocean US sailing | ~16 days |
Ocean EU sailing | ~38 days | |
Ocean CA sailing | ~32 days | |
Ocean AU sailing | ~22 days | |
Container Unloading | Unload container from ship | ~ 2 days to 4 weeks depending on congestion |
Customs | Clearance of customs | ~ 7-14 days depending on congestion |
Transfer | Port to Warehouse | ~3-5 days |
Transfer | Unloading container | ~2-3 days |
Last Mile | Delivery label / order processing | ~3-5 days |
Last Mile | Courier delivery to address | ~2-10 days depending on courier |