Current shipping status

Last updated: Dec 1, 2021.

Historic shipping congestion and supply chain demand has resulted in significant delivery delays. That situation however is close to being resolved and we have inventory outbound worldwide.

All Kickstarter, Indiegogo and pre-ordered product has shipped from our factory to a third party shipping agent in Hong Kong. They are responsible for custom packaging orders and shipping to customers doorstep by ocean or air.

Order tracking:

This applies to pre-orders only.

Where possible we will provide status updates accessible via the track my order page. Status is not real time and is often 10-14 days old.

Individual tracking numbers are only applied after the cargo is offloaded in the destination country. It is very possible you will receive your product before we send you a tracking number.

Current status for pre-orders:

Total estimated shipping times from the date of first shipping notice vary from 2 to 4 months. The first shipping notices were sent at the beginning of September 2021. This is an increased shipping time of 4-10 weeks more that was originally expected. This is purely the fault of port congestion and lack of workers in the supply chain.
We do not have live tracking available while your product is at sea, when we can we will provide a tracking number for the ship.
Air shipments have started again. Couriers are restricted to picking up between 300 and 500kg per day depending on destination. We're told all air shipments will leave the facility by the end of November.
The majority of orders to major hubs in the USA, Canada, EU and UK and will be delivered within November or by the end of December.

Container status by region and number:

DESTINATION	REF	CONTAINER NUMBER	CURRENT STATUS
USA	1	TRHU6753079	All parcels delivered by FEDEX
USA	2	YMMU6210070	All parcels delivered by FEDEX
USA	3	TGBU4484336	All parcels delivered by FEDEX
USA	4	YMMU6371500	Arrived US warehouse, awaiting tracking
USA	5	EMCU9835728	Out for FEDEX delivery
USA	6	EGHU8349373	Container arrived US warehouse, working on tracking and labelling.
USA	7	TRHU5941636	Fully released, scheduled to arrive the terminal on 3rd Dec
USA	8	NYKU4281923	Fully released, scheduled to arrive the terminal on 3rd Dec
USA	9	TLLU5607210	ETA 14th Dec
USA	10	BMOU5224387	In transit via vessel ONE SWAN
CANADA	1	GLDU9351579	Container arrived and unloaded. Tracking numbers pending.
CANADA	2	LTL*	Tracking data delayed - added per order when provided
EU/UK**	1	KOCU4623601	ETA 28th Dec
EU/UK**	2	NYKU5289512	ETA 26th Dec
EU/UK**	3	HDMU6863612	ETA 27th Dec
AU/NZ	1	LTL*	Tracking numbers provided on individual basis as made available.

*LTL: Less Than Load. Ocean shipments that do not take up a full container. Shipments picked up by courier subject to container space availability. Tracking data per order is provided by courier on a delayed basis.

**UK orders are first shipped to the EU and received by a warehouse in Lithuania. From there it is scanned into the last mile providers system and trucked to the UK.

An overview of the shipping process and times by region:

This applies to pre-orders only.

The total delivery time from time of shipment notification to doorstep is currently dictated by shipping vessel availability and port congestion. The following are general time-frames provided by our shipping agents and are subject to change:

REGION	DELIVERY TIME	DELIVERY WINDOW
USA	~ 2-4 months	Between Oct 2021 & Jan 2022
Canada	~ 3-4 months	Between Dec 2021 & Jan 2022
Australia	~ 3-4 months	Between Dec 2021 & Jan 2022
EU & UK	~ 3-4 months	Between Dec 2021 & Jan 2022
Airmail locations	~ 2-3 months	Shipped by end November 2021

The following is a description of the shipping process with approximate times.

PHASE	DESCRIPTION	TIME FRAME
Order shipped	Product ships from our warehouse to distribution center. This was all completed in two phases at the end of August and the end of September	~1 week transit factory to distribution center
Pack and Pick	Bespoke packages are built for each customer based on their order configuration. There were over 720 different combinations packed in this campaign.	~1-4 weeks depending on backlog
Container Load	Container loading and transit to ship	~1-3 days
Container In transit	Container is loaded on to ship	~1 day-2 weeks depending on space booked.
Container Sailing times	Ocean US sailing	~16 days
	Ocean EU sailing	~38 days
	Ocean CA sailing	~32 days
	Ocean AU sailing	~22 days
Container Unloading	Unload container from ship	~ 2 days to 4 weeks depending on congestion
Customs	Clearance of customs	~ 7-14 days depending on congestion
Transfer	Port to Warehouse	~3-5 days
Transfer	Unloading container	~2-3 days
Last Mile	Delivery label / order processing	~3-5 days
Last Mile	Courier delivery to address	~2-10 days depending on courier

Just got it paddle ski and rowing package

Yes!! Just got it had to look through the website vid to see how to set up the rowing machine and it is just perfect now goin to start my workout!!

Rower and base unit: Solid

After having tested the rower + base unit package for one week, I think it is a solid product.

Good:
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1. The build quality is excellent. The design of magnet locks on the rower bar and the doubler plate is very well thought of. So, is the magnet at the back of the base unit.
2. Heat dissipation is good. The base unit isn't hot to touch after a 30 minutes workout session.
3. Adjustable foot plate
4. Seat can be locked in place after workout.
5. Most importantly, it is compact and light in weight (compared to other rowers in the market)
6. With the doubler, the base unit generates enough resistance for rowing. Though this area can be improved because I'm hitting the maximum resistance. I sweated profusely when I increased the pace of workout to 30 rows per minute.
7. The whole package just looks and feels like a well designed product. It looks nice.
8. Power data display on the computer. Though it can be disheartening to find out that I generated around 110 watts on average using the whole body. Cyclist with strong legs can do much better than that on a bicycle and I could only generate 110 watts on a rower with my whole body. Meh, so weak.
9. Base unit computer supports over the air update according to a record on Whipr instagram account (https://www.instagram.com/p/CQrqqqgsoz2/). Can't wait to see this in action when a new firmware is available.

Not so good, but not showstopper either:
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1. The M10 **** on the L bracket of the rower arm has to be tightened after each session. On one of the longer rowing session, the arm wobbled and I noticed that M10 **** loosened so much that the L bracket was rocking up and down. I guess I didn't tighten it enough before the start of the session.
2. The join of the rail caused loud thunk during workout when the middle leg wasn't adjusted properly. Once adjusted properly, the noise was very minimal when the seat crossed the join.
3. I'm not sure if this issue was due to combination of the smooth floor surface and lack of grip of the stands of the rail, the whole rower moved gradually when I rowed. This wasn't an issue if the workout was short. But I had to stop to adjust the rower on a longer session to avoid bumping into wall due to the space constraint. This issue was mitigated when I placed the rower on top of yoga mat to create more grip, but that was not ideal because the middle leg of the rail punched a hole into the yoga mat.

The issues mentioned above are probably the tradeoffs for portability. If the rower accessories were designed as non-detachable fixed rail with more weight, then we probably won't noticed these issues. Again, none of these is showstopper.

Software issues:
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1. In general, on longer workout sessions (>= 30 minutes), the Whipr app consistently uploaded faulty data on Strava. The time/distance would be skewed. Support acknowledged the issue and fix will be forthcoming
2. Whipr app couldn't sync workout session started from the base unit.
3. On one occasion, Whipr app failed to sync the workout session started from the app.
4. Projected time provided by the base unit computer was inaccurate and didn't make sense. When you rowed faster at the end of the workout session, the reported projected time would be shorter than elapsed time. Support acknowledged the issue and a fix will be provided.

Again, none of these is showstopper. Software bugs are to be expected during the launch of a new product. Most importantly, they can be addressed with over the air update.

Nice to have
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1. Fixed rail in the future revision. Though, I'm content with the current revision and won't be forking money to buy a new one until it breaks down.
2. More resistance. Maybe a pro model can do that.
3. Ability to hook up to power supply in addition to battery supply. After one week of workout, I have drained 40% of the battery power. I may have to spare more batteries in the future even though AA batteries are cheap.
4. Firmware/software update to support chest strapped heart rate monitor. It will be nice to see heart rate data on Strava.

Thanks so much for the comprehensive review! We’ll be rolling out an OTA software update shortly that address each of the issues you describe.

Just received!

Received my Whipr today. Took it out of the box and put together. I am more excited with the high quality of equipment. I plan on starting tomorrow and will leave a review after using it several times. So far, great.

Great product from a wonderful company!

For those (like me) who have always wanted a home rower, this is THE one to get. Very well-made, and worth the price! You won’t be disappointed- I wasn’t!

Awesome!

Did a backer program. Got the goods this week. Very easy to put together after you do it once with the video provided. I own a concept 2 rower, but I store it in the winters bc no space. The whipr is light, portable, and does the trick. Multiple levels to get in a good wod. I especially love the erg attachment. Since I gave up the gym its the one piece of equipment I miss. The whipr erg is awesome!!!!! Highly rec this product. Oh and it is not made cheap at all; I was blown away by the quality!

Order tracking:

Current status for pre-orders:

Container status by region and number:

An overview of the shipping process and times by region:

Let customers speak for us